IONOS AI Chat Assistant
24/7 customer service with AI chat, right on your website
Your digital team member for 24/7 chat-based customer service
It answers questions in real time, so new contacts land straight in your inbox.Your AI assistant knows your business, your services, and your prices. It gives customers personalised advice and escalates to you or a team member when needed.
Contact details and chat history land directly in your inbox. That's how you turn anonymous website visitors into real customers.
Your AI assistant works round the clock, nights and weekends included. Your customers never have to wait for answers, and you get your valuable time back.
Your AI assistant knows your business, your services, and your prices. It gives customers personalised advice and escalates to you or a team member when needed.
Contact details and chat history land directly in your inbox. That's how you turn anonymous website visitors into real customers.
Your AI assistant works round the clock, nights and weekends included. Your customers never have to wait for answers, and you get your valuable time back.
Up and running in 5 minutes
Enter your website address. The AI analyses your content and learns your business. From there, it answers customer questions the way you would.
Customise the name, tone, and behaviour to match your brand. You decide how the AI speaks and responds in different situations, all without any technical knowledge.
Copy, paste, done! Your personalised AI chat is live on your website.
An AI Chat Assistant that knows your business and gives personalised advice
Secure & 100% GDPR-compliant
Secure, sovereign, and 100% GDPR-compliant, with European infrastructure, high-performance data centres, and technology we develop ourselves. Your data is never shared with third parties.
Responds in all major languages
The AI Chat Assistant detects your visitor's language and responds automatically. There's no configuration needed and no extra effort on your part. All major languages are covered.
From chat straight to a call
If a customer wants to speak to you or a team member, the AI Chat Assistant transfers them straight to your phone. No waiting, no barriers.
Give your AI chat even more knowledge
Upload your own documents and your AI chat answers customers directly from your content. You can also connect it via API to existing systems like CRM or helpdesk tools to pull customer data or product information.
Unlimited chats included
With IONOS, you stay in full control of your costs. No matter how many customer enquiries come through your chat, your monthly price never changes.
Tailored to your business
Match your chat to your brand with full design customisation. The AI learns your content automatically by reading your website, so every answer is on-brand straight away, with no training required.
Connect your calendar and never enter appointments manually again
Connect your Google Calendar or Outlook (coming soon) to your Chat Assistant. Visitors see your available slots and book directly on your website. No follow-up call needed, no manual work.
Round-the-clock customer service at an unbeatable price
1st month FREE
IONOS AI Chat Assistant
- Personalised answers with no prior training
- Automatically responds in any common language
- Design fully customisable to match your brand
- Automatic chat summary sent by email
- Compatible with all major website platforms, available on desktop and mobile
- Secure & 100% GDPR-compliant
- Unlimited customer chat enquiries included
The best customer service across every channel
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- 24/7 expert supportOnly at IONOS: premium support round the clock, plus a personal consultant.
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Your personal consultant
With IONOS, you benefit from the latest AI. At the same time, after placing your order, your personal consultant on hand — someone who knows you and provides expert advice whenever you need it.24/7 expert support
Technical questions? Our award-winning experts are always available to help by phone, chat or email.AI Chat Assistant – FAQ
What tasks does the AI Chat Assistant handle on my website?
The IONOS AI Chat Assistant is active 24/7, conducts natural conversations, and answers your visitors' enquiries instantly in real time – with no wait time. Integrated as a chat widget, the AI chatbot performs the following tasks:
- Appointment bookings and reservations: Directly through the chat, integrated with booking platforms like Cal.com or Calendly.
- Customer service and support: Automates routine tasks, answers frequent questions, and routes complex requests to a team member when needed.
- Enquiry and contact capture: Identifies potential customers, captures contact details, and notifies you immediately.
- Website navigation: Directs visitors specifically to the relevant content on your website.
How do I set up the AI Chat Assistant for my website?
The intelligent AI chatbot automatically extracts your website content and creates a customised knowledge base without any manual data entry. If desired, you can adjust and add information at any time. The chat assistant is ready to use within minutes.
What languages does the AI chatbot communicate in?
The AI chatbot for your website automatically detects your users' browser language and responds in that language – all based on a single shared knowledge base.
What happens if a personal consultation is requested?
If a personal conversation is desired or required, with the appropriate setup, the AI Chat Assistant seamlessly escalates the conversation to a phone call – directly through the browser, without an additional app or dial-in. After every completed call, you automatically receive a summary by email.
Which businesses is the AI Chat Assistant suitable for?
The AI chat assistant is designed specifically for small and medium-sized businesses that want to support their visitors 24/7 without additional staff. Whether you run a service business, retail shop, or restaurant, or work as a freelancer: any business with its own website benefits from automated customer communication and structured enquiry capture. The AI chat widget enables immediate, user-friendly interactions with everyone on your website.
Do I need technical skills to set up the AI Chat Assistant?
The AI website chatbot can be set up without any coding knowledge. Once activated, the intelligent AI chatbot automatically analyses your website and is ready to use within minutes. All settings are managed through a clear interface – no coding, no technical effort.
How do I embed the AI Chat Assistant on my website?
Copy the generated JavaScript snippet and paste it into your website's head code or the corresponding section of your website editor. In IONOS MyWebsite, you can find this section in the settings under 'Head Code'. Save and publish your changes so the chat widget appears directly on your website.
Is the AI Chat Assistant secure?
Yes, protecting your business data is a top priority at IONOS. The AI Chat Assistant is fully GDPR compliant, meeting the highest data privacy and security standards to ensure all data transfers are safe and secure.
How does the AI react to unclear or complex enquiries?
The AI Chat Assistant provides reliable and accurate answers because it relies exclusively on verified information from your own website. When uncertain, it does not invent facts. Instead, it provides a polite response: 'I do not have exact information about that'. This ensures your professional image is maintained at all times.
